Terms and Conditions

Our aim is to offer the best quality transfer at the best price.
1 – Please note that the contents of our website are aimed only at users aged 18 years or above to purchase the NSFBus, using the payment method required on our website. The NSFBus website provides the prices of the transfer services in Sterling Pounds and Euros (please check clause number 4.2).
2 – Please read all these terms and conditions bellow carefully before booking our services from the airport to hotel/private house, and from hotel/accommodation to the airport. By clicking on the “Yes, I have read and agree to the Terms of Service” button on the 3rd booking step, you agree to be legally bound by these terms and conditions, as they may be modified and posted on our website from time to time. These terms and conditions apply to all transfer services provided by us to you and we agree that these are the only conditions that will apply.
2.1 – All orders must be placed at least 36 hours in advance of departure.
2.2 – In your best interest please fill in the correct flight time and number as well as your resort and accommodation address. Any changes in this information must be reported immediately to NSFBus or the relevant ground operator and may be subjected to extra costs:
2.2.1 – Before arrival service: Contact NSFBus
2.2.2 – Locally: Contact ground operator (contacts can be found on the booking confirmation voucher).
2.2.3 – NSFBus accepts no responsibility and will provide no compensation for the loss of transfer of arrival/departure flight should the customers not introduce the correct flight time and number and dates of the transfer(s) services. Any changes in this information must be reported immediately to NSFBus or ground operator. If the resort chosen by the customer does not match the location of the accommodation address on the voucher, the customer will be held responsible for the payment of any extra charges to cover the difference.
2.2.4 – SPECIAL REQUESTS: NSFBus will endure efforts to assist any request but NO GUARANTEE can be given. Unless specifically specifically agreed by us in writing – by email -. NSFBus do not accept bookings, which are conditional upon special requests being met.
2.2.5 – All information placed upon the booking process is entirely the responsibility of the client. NSFBus is not able to change any client details in the beginning, middle and end of the booking process.
In case a client verifies that a double booking has been made (means of verifying: client personal statement and also own e-mail/spam messages), the client should contact immediately NSFBus costumer care department -eMAIL. NSFBus will not accept any responsibility in case of a double booking.
3 – Luggage (conditions for the arrival/departure\’s transfer ):
3.1 – All clients should notify NSFBus of any extra items before the service, and if not reported, NSFBus is entitled to charge locally per item or cancel the booking without any refund.
The extra items are:
* Luggage;
* Surf boards;
* Golf Equipment;
* Bicycles;
* All other undeclared items.
3.2 – Clients who are carrying: excess luggage, surfboards, pet’s boxes,bicycles, foldable wheelchairs or senior scooters or other over-sized luggage will only be transported in a private Transfer. The customer maybe required to pay extra locally if the initial service was not private (local taxes will apply).
3.3 – Any excess luggage/golf clubs must be declared at the time of the booking.
3. 4 – We do not accept any responsibility for carrying undeclared over-sized luggage such as: surfboards, pet\’s boxes, wheelchairs or senior scooters. NSFBus is entitled to cancel the service if such situations occur.
3.5 – In the case of undeclared over-sized luggage or undeclared excess luggage the clients will be held responsible for covering the additional cost which will be charged locally (local taxes will apply).
3.6 – Each passenger is allowed 1 items of luggage with a max. width + length + height = 158cm, and 1 hand bag.
3.7 – Customer’s luggage and personal belongings are entirely at their own risk and no responsibility can be accepted for loss or damage.
NOTE : Depending on the size of extra item it may be that carraige will be provided in an additional vehicle charged locally.
4 – Payment is required at the time of booking. All details provided to us for the purpose of the NSFBus will be correct, that the credit card which the customers uses is their own and that there are credit facilities to cover the cost. We reserve the right to obtain from their credit card details before providing the transfer(s). NSFBus will then produce written confirmation of the details regarding the booking by email. Such payment is strictly non-refundable except in circumstances where NSFBus agrees to cancel the booking.
4.1 – We do not sell or rent any of your personal information to anyone. NSFBus will only share your personal information with our authorised transfer service suppliers. These suppliers will have access to your contact details to reach or notify you of any changes or issues regarding your booking.
4.2 – As our payment gateway only accepts Euros, in your issuer’s bank web page the amount of the payment will be shown in Euro using the daily exchange rate defined by the Central European Bank. Some Banks may apply a 2% fee for the VISA transaction.
4.3 – Any monies handed by the client to the drivers are considered tips / gratifications. NSFBus will not assume any responsibility for these exchanges, unless it is previously agreed in writing.
5 – It is our compromise that the transfers you purchase from our website will be performed with reasonable skill and care. in accordance with our agreement. Please note that all materials and information on our website are provided on an “as is” basis. We reserve the right to subcontract the provision of the transfer(s) to third parties and in such situations, our liability is limited to ensure that we use due care and skill in the selection of the third party to provide the transfer(s).
5.1 – Our company is fully insured, having all the insurances requested by Portuguese law. All transfers provided are insured by the local Ground Handling Operator.
5.2 – All transportation has passenger insurance inside the vehicle. NSFBus is not responsible for damages or losses that are not directly linked to our services. NSFBus reserves the right to sub-contract the provision of the transfer(s) to third parties and in such situations, our liability is limited to ensure that we use due care and skill in the selection of the third party to provide the transfer(s).
5.3 – It is a condition of booking with NSFBus that every customer who travels must have adequate insurance cover.
6 – The details of our prices for the taxi/minibus/shuttle are displayed on our website. The price of any transfer(s) is the price displayed on our website according to the customers date and time order. We try to ensure that our prices displayed on our website are accurate but the price on the customer’s booking will need to be validated by us as part of the acceptance procedure. We may change the price of any transfer service on our website before you place an order.
6.1 – NSFBus is entitled to cancel any booking when the proper transportation conditions are not assured for our clients. This condition is communicated to the client by e-mail message before the service and the necessary steps to issue the refund of the amount will be made.
7 – Prices quoted are per vehicle except in the case of shuttle Transfer where price per person is quoted.
8 – Customers are entitled to cancel the booked transfer by email. Please see Cancellation Policy.
9 – Cancellation Policy – Customers may cancel their booking at any time by email only: EMAIL
For cancellations within 7 days of the transfer(s) date, no monies will be refunded; 8 – 14 days prior to the transfer(s) date refund value will be 30% of the cost of the booking.
Cancellations outwith 15 days of the transfer(s) date, will be fully refunded the cost of the booking (except the cancellation fee 5% ). All cancellation fees in regards to refunds will be supported by the clients at the rate of 5%, charged in the total to be refunded.
9.1 – For bookings made within 7 days before the transfer(s) date, no monies will be refunded.
9.2 – In the case of clients no-show at the arrival or departure’s transfer this is non refundable.
9.3 – All refunds will be made in Euros. We will not accept any responsibility if the amount refunded does not match the agreed sum due to bank charges.
10 – The confirmation booking voucher email is your ticket. This must be presented to the NSFBus driver or NSFBus representative for both the outward and return trip. The arrival / departure instructions must be followed by all clients.
11 – Children Policy : All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child ,we strongly recommend that you bring your own due to the variation in quality and availability across destinations.
11.1 – Child seats: YOUR FARO AIRPORT TRANSFERS will make every efforts to provide this equipment, when requested by the client, not all of our ground operators have this equipment and in some countries standards differ and it is not compulsory to use. This service is not guaranteed and is on a request basis only. Local taxes may apply by reserving this equipment.
12 – For the taxi/minibus service:
12.1 – The destination and pick-up address on your booking is the address to which the customers will be dropped-off and picked-up, except if the drop-off and pick-up place is unknown for example a private house, or situated in narrow streets where it is difficult or not possible for the minibus to reach. In this case of unknown drop-off or pick-up places it is the customer’s responsibility to provide us or the driver/ground operator with the information or map to get to their accommodation or suitable point where the customer will be dropped-off and picked-up in a well-known point in their resort/town. The cost of transfer(s) is from the airport to the stated accommodation on the Booking Confirmation Voucher and return if the service has been purchased. No deviations will be made.
13 – For shuttle service:
13.1 – In the case of unknown or private accommodation the drop-off and pick-up will be in hotels or bus stops near the customer’s accommodation.
13.2 – The shuttle transfer service is a shared service and client’s using this service may have to wait, an estimated time will be displayed on your booking confirmation, this will vary per airport. In the case of any unforeseen situations, the client will be changed to the next available service and may have local surcharges in peek or high season.
13.3 – he cost of transfers is from the airport to the stated accommodation on the Booking Confirmation Voucher and return if the service has been purchased. No deviations will be made.
14 – NSFBus reserves the right to refuse transportation to any customer who is thought to be under the influence of alcohol, drugs or whose behaviour is considered dangerous to the driver, the vehicle or the others customers safety. Customers must be suitably dressed, eg shirt and shoes required.
14.1 – Customers are not allowed to drink any alcoholic drinks on our vehicles.
14.2 – YOUR FARO AIRPORT TRANSFERS’s vehicles are non-smoking.
15 – It is the customer’s responsibility to travel with their Booking Confirmation Voucher which has the instructions and all of the relevant local contact number an emergency and local office reconfirmation hours and contact number. The Booking Confirmation Voucher is the proof that a service has been purchased with NSFBus and we strongly recommend all clients to print it, read it and keep it during their holiday/business voyage. Upon contact with the local ground representative/driver, the client can show the Booking Confirmation voucher but never hand over the document. NSFBus accepts no responsibility or compensation loss of transfer should the customers not travel with their booking confirmation.
16 – Departure transfer instructions: the pick-up time on the customers booking confirmation is only estimated. IT IS COMPULSORY AND EXTREMELY IMPORTANT THAT THE CUSTOMER CALLS TO RECONFIRM THEIR PICK-UP TIME, AS PER BOOKING CONFIRMATION INSTRUCTIONS. We do not accept any responsibility for customers who have not confirmed their pick-up time before the departure and then are not collected and subsequently miss his/her return flight. For the departure Transfer the maximum time you will be required to wait is 30 minutes after the confirmed pick up time.
16.1 – NSFBus will use all reasonable efforts to ensure that our taxi/shuttle minibus are at the pick-up time confirmed before departure to collect the customers. However circumstances beyond our control may delay our vehicle. The following situations are example of circumstances out of our control:
a) accidents on the road
b) severe weather conditions
c) vandalism and terrorism situations
d) unforseen traffic jams
e) delays caused by other customers
f) the vehicle being held or delayed by a police officer
g) unexpected mechanical problems
h) Act of God.
17 – In the case of a confirmed no-show of the contracted service by NSFBus customer care department, we will refund the outbound transfer or the return transfer.
19 – If the customer have any service issues, the customer should within 15 days contact ???????
20 – Please note that NSFBus is unable to receive any verbal statement as complaint, and all complaints must be received in writing with the booking number within 15 days after the transfer(s) date to NSFBus will endeavour to resolve all queiries and complaints within 28 days of notification, where possible.